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We can take back unused, unopened products that are in sellable condition, in the same condition you received, within 30 days of purchase. If you purchased under wholesale terms, returns are not possible. Shipping costs are also non-refundable.

If you are taking advantage of the 100% Taste Guarantee on EverPup or Nutrocept, we will take back an open jar (even empty), as long as you give us a copy of your original receipt, and you have not taken advantage of the guarantee in the past.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To make a return, please contact us by email at cs (at) We will provide a Return Authorization Number (RAN) and shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at